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Patient Rights and Responsibilities

Patient Rights and Responsibilities:

1. You have the right to impartial access to medical treatment or accommodations, regardless of race, national origin, disability, age, gender, or sexual preference. Additionally, you will not be denied necessary emergency medical care based upon your ability to pay for services. (Notice of Nondiscrimination Practices)
2. You have the right to receive care in a safe setting, which is free from all forms of abuse or harassment.
3. You have the right to care that is respectful of your personal values, beliefs, spiritual, psycho-social, and cultural needs.
4. You have the right to prompt and reasonable response to any questions, requests, or information regarding your diagnosis, treatment options, and likely outcome.
5. You have the right to make decisions about the plan of care prior to and during the course of treatment, and to refuse a recommended treatment or plan of care to the extent permitted by law and hospital policy, and to be informed of the medical consequences of this action.
6. You have the right to know the identity of the physicians, nurses, and others involved in your care, as well as knowing when those involved are students, residents, or other trainees.
7. You have the right to expect that we will provide necessary healthcare services to the best of our ability. In some situations a hospital transfer may be recommended; if transfer is recommended or requested, you’ll be informed of the risks, benefits, and alternatives. You won’t be transferred until another institution agrees to accept you and you won’t be transferred without your permission.
8. You have the right to expect that your pain will be addressed in the following way:
•    to report your pain and expect it to be acted upon;
•    that every reasonable attempt will be made to manage your pain, no matter the cause or severity;
•    respectful care, regardless of the intervention necessary to control your pain.
9. You have the right to be informed of policies and practices that relate to your care, treatment, and responsibilities, including information regarding available resources for resolving disputes, grievances and conflicts, such as the Ethics Committee, Patient Relations, or other mechanisms available in the institution.
10. You have the right to disclosure of unanticipated outcomes of care, treatment, and services.
11. You have the right to consent to or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement, and to have those studies fully explained prior to consent.
12. You have the right to have an Advance Directive concerning treatment or designating a surrogate decision maker with the expectation that the center will honor the intent of that directive to the extent permitted by law and center policy.
13. You have the right to have a family member, friend, or other individual be present with you for emotional support during the course of your stay, unless the individual’s presence infringes upon others’ rights or safety. The center may not discriminate
against this individual based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, gender, sexual orientation, gender identity or expression.
14. You have the right to have information provided in a manner that meets your needs with respect to age, language, ability to understand, vision impairment, speech impairment, hearing impairment, or other cognitive impairments, or if English is not your primary language.
15. You have the right to know that we will protect your privacy, personal dignity, and that case discussion, consultation, examination, and treatment are confidential. (Notice of Patient Privacy Practices)
16. You have the right to expect that all communications and records pertaining to your care be treated as confidential by the center, and to receive a copy of the Notice of Privacy Practices, if requested.
17. You have the right to ask about the existence of business relationships among the center, educational institutions, other healthcare providers, or payers that may influence your treatment and care. If you are a Medicare recipient, you have a right to know, upon request and in advance of treatment, whether the healthcare provider or healthcare facility accepts the Medicare assignment rate.
18. You have the right to receive, upon request prior to treatment, a reasonable estimate of charges for medical care.
19. You have the right to receive a copy of an itemized bill upon request, and to be given an explanation of charges.
20. You have the responsibility to provide accurate information regarding your health, including past illnesses, hospitalizations, prescription medications, over-the-counter medications, dietary supplements such as vitamins and herbal medications, allergies or negative reactions you’ve experienced with medication in the past, and any other matters related to your healthcare status.
21. You have the responsibility to participate effectively in the decision making process, accept responsibility for requesting additional information or clarification about your health status, treatment, medications, or plan of care when you do not fully understand.
22. You have the responsibility to effectively communicate to your treatment team any pain management concerns so that they can be addressed in a timely manner.
23. You have the responsibility to inform your physician(s) and other caregiver(s) if you anticipate any problems in following the prescribed treatment.
24. You have the responsibility to understand that you’re responsible for your outcome if you choose not to follow your physician’s recommendations. Please recognize that there are consequences for your personal decisions and lifestyle on your health.
25. You have the responsibility to identify someone who can take charge of your care if you at any time become unable to speak for yourself. This can be a family member or friend, who in that case will become your healthcare surrogate.
26. You have the responsibility to ensure that the center is provided with a copy of your Advance Directives if you have any, upon every admit, by yourself or your healthcare surrogate.
27. You have the responsibility to be aware of the center's obligation to be reasonably efficient and equitable in providing care to other patients and the community. The center’s rules and regulations are designed to help meet this obligation. Patients and their families are responsible for making reasonable accommodations to meet the needs of the center, other patients, medical staff, and center associates.
28. You have the responsibility to meet your financial commitment by providing the necessary information for insurance claims, and to work with the hospital to make arrangements for payment when necessary

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